The Housekeep story
The home cleaning industry wasn’t working.
You might find a good cleaner - if you got lucky through a neighbour or a local website. You could get your house cleaned – but you had to remember to get cash out and trust a stranger with your keys. And cleaners could find work – but they had to travel all over the place and hope they’d get paid on time.
So we set up Housekeep: to do cleaning better.
Our management team has over 50 years’ experience building fast-growing consumer businesses. We’ve been involved in some of the UK’s most exciting startups, including Deliveroo, Zipcar, Laundrapp and Utility Warehouse. If something’s not quite as good as it could be, we improve it. If it’s glitchy, we fix it. If the industry’s wrong, we make it right.
We’ve combined smart people with smarter tech to help customers find a brilliant local cleaner. We help them manage every part of the process seamlessly – from click, to clean, to cashless payment. And we help cleaners find work, spend less time travelling between jobs and get paid on time, every time.
With the backing of some of the best investors in the UK, we’ve quickly grown into the UK’s largest home cleaning service. Now our mission is to ‘own the home’ and become the trusted provider for all household chores. We’re now helping customers find the perfect tradesperson for any job in their home including plumbers, electricians, gardeners and handymen.
We make housework work.
See our glowing Reviews
The Housekeep Team
Avin
Founder and CEO
What I do
My job is to set the vision & strategy for Housekeep and then to recruit ridiculously capable, motivated people to deliver it.
Background
Before founding Housekeep, I worked in venture capital investing in and working alongside some of the UK’s most successful consumer technology startups like Zipcar, myhomemove & Kings Court Trust. I’m also an active angel investor in 40+ businesses. Prior to this, I worked in management consulting and investment banking.
Ask me about…
Travel. Eating & drinking. Sport. Excel. Books. Startups. Technology.
Most hated chore
Wrong question for me, in fact it’s hard to pick a favourite. Vacuuming, stacking dishwashers & ironing are all serious passions.
What I’d rather be doing (than housework)
Travelling the world, exploring new places (whilst obsessively checking in to see what’s going on in the office).
Alastair
Head of Operations (Regular Cleaning)
What I do
I make sure we deliver a great service every time. Firstly, that means having as many great Housekeepers as possible, and making sure they're all having the best possible experience. And secondly, that means matching up the right customer with the right Housekeeper, so that our customers are also set up for success.
Background
I've always loved working to grow companies which have a real world impact. For many years I did this as a consultant, working in ports, factories, and utilities. And then when it came time for me to cut down on the travel, I went from being a consultant to doing this directly as a Head of Operations. I joined Housekeep because I was passionate about the mission of building the world's best platform for cleaners, and I'm still just as passionate about that mission today.
Ask me about...
Just about any sport. Music. Darts checkouts. And London bus routes, of course.
Most hated chore
Ironing. Maybe it's the back to school on Monday memories? Or maybe it's because I'm bad at it!
What I’d rather be doing (than housework)
Visiting London Zoo with my young daughter and watching the gorillas play. Watching live football with friends. Or, if I'm honest, watching mediocre whodunnits on TV from the sofa.
Charlie
Head of Customer Experience
What I do
My aim is to make Housekeep so effortless that our customers never have to think about cleaning ever again. And so simple that our Housekeepers can get on with what they do best - provide five star cleans. I do this by understanding our users’ experience in-depth (think data, focus groups, and lots of post-it notes). I then work with tech, marketing, product, and operations to deliver great customer experiences.
I also lead our amazing Support Team - who provide top-notch support to our customers and Housekeepers.
Background
I am proud to have worked in customer service teams for all of my career. Before joining Housekeep I worked in various customer related roles for Utility Warehouse, an award winning multi-service utility provider, first as an adviser and then as Head of Customer Service.
Ask me about...
History. Red wine. Discovering London. And of course I am super passionate about exceptional customer service and great customer experiences.
Most hated chore
Ohhh - there’s so many. But I particularly hate (HATE!) changing the bedsheets. It’s just such a faff.
What I’d rather be doing (than housework)
In a museum or gallery. Followed by an amazing restaurant.
Chris
Head of Technology
What I do
My goal is to use technology to continually improve the experience of our Housekeepers, customers and Head Office staff. I do this by finding problems, identifying how they can be solved with technology, then architecting and building the solutions. I'm also responsible for setting development standards and best practices in the tech team.
Background
I have been working in technology startups for ten years in various (and usually overlapping) developer, technical architect, managerial, advisory and investor roles. Prior to joining Housekeep I was CTO of Grabble, an award-winning fashion app.
Ask me about...
Technology, cashback and freebies, travel, learning languages, SCUBA diving, and whether "architect" can be used as a verb.
Most hated chore
Emptying the bins 🤢
What I’d rather be doing (than housework)
Finding new ways to save money (I'm quite thrifty) then blowing all my savings on luxury travel.
Diana
Head of Product
What I do
My job is to help guide our team in developing the ‘right’ product for our customers and Housekeepers. Practically, this means I am responsible for making sure Housekeep is easy to use, and that we prioritise the right improvements and features.
Background
I came to Product Management through design and a love of working with others to discover and solve problems. Before joining Housekeep in March 2018, I was at Addison Lee where I led the delivery of their consumer mobile app (120k users per week) and enterprise driver application (3.5k users per week).
Ask me about...
User testing, design, scuba diving and vegan cakes.
Most hated chore
Bathrooms
What I would rather be doing (than housework)
It’s a cliché, but I really do love travelling. I grew up in Botswana and Hong Kong, so I guess that inspired my wanderlust!
Liam
Head of Digital Marketing
What I do
I’m responsible for acquiring and retaining customers. I do that by improving the product and experience for both customers and Housekeepers. Happy Housekeepers = happy customers.
Background
Before joining Housekeep I managed various marketing channels at Addison Lee including CRM, performance marketing and their £50m taxi booking website. And before that, I set up and ran the marketing and design functions of a sporting goods SME.
Ask me about...
Design. User experience. Data and analytics. Inappropriate jokes. Deadlifting. Beard growing.
Most hated chore
The cooker hood. Yuck.
What I’d rather be doing (than housework)
In a field. Watching a band. With a beer in my hand and the sun on my back.
Lisa
Head of Operations
What I do
I've been at Housekeep from the beginning so I'm your go to person for all things Housekeep. I figure out how to build and improve the new, and merge with the old, whether a new service such as deep cleaning and tradespeople or a new city. I'm responsible for managing our Housekeeper recruitment team and ensuring we onboard and retain 5* Housekeepers by improving communications and processes. I also lead our deep cleaning and tradespeople teams.
Background
Before joining Housekeep I managed a network of training centres nationally delivering skills and employability contracts for adults. Exchange Group engaged with unemployed and low skilled adults helping them gain qualifications and supporting them back into employment.
Ask me about...
Street art, ghost signs, food and wine
Most hated chore
Windows – thank goodness for the invention of the e-cloth!
What I’d rather be doing (than housework)
Traveling to new cities I haven't explored or a long lazy lunch in the sunshine with friends and family.
Oli
Product Manager
What I do
I make sure our Tech team knows what to build in order to make it easier for Housekeepers to sign up and join the Housekeep platform, use app and find customers or find help if they need it. Once the Tech team has made a change, I use data and feedback to try and prove that it did indeed make our Housekeepers' lives easier and inform what I ask the Tech team to build next.
Background
Before joining Housekeep I ran my own Digital consultancy firm and before that, I worked at Barclays Bank building digital products and services for customers and staff members. Back in the mists of time, I worked in advertising.
Ask me about...
Product design, user behaviour, what art exhibitions are opening, whose headlining which music festivals or why Tottenham can’t keep a clean sheet.
Most hated chore
Bin night. Why does it always have to be bin night?
What I’d rather be doing (than housework)
At Lords watching the cricket or at the Lane watching the football.
Tora
Head of Growth
What I do
I focus on growing Housekeep’s business, particularly our newer service lines like Gardening and Tradespeople. I also lead our partnerships function, building relationships with other businesses to unlock growth opportunities and attract new customers. Alongside this, I work on a range of other exciting initiatives across the business.
Background
I started my career in banking before moving into early-stage tech start-ups. Working in small teams meant I often wore many hats, taking on everything from sales and operations to partnerships.
Ask me about...
Recipe tips for your next baking challenge, restaurant recommendations, or the plotline of any Gilmore Girls episode.
Most hated chore
Ironing – I have absolutely no time for it.
What I’d rather be doing (than housework)
Cooking (and eating), travelling, spending time with friends, or reading a good book.
Rob
Lead Software Engineer
What I do
I work with the product team to build features on our platform to make sure our housekeepers and customers have a great experience with Housekeep.
Background
I studied general engineering at university, then went travelling for a few months. I moved to London to work in venture capital, then worked as a software engineer for a healthcare software company.
Ask me about...
Learning French, racquet sports, theatre.
Most hated chore
The awkward bits down the sides of furniture.
What I’d rather be doing (than housework)
Exploring an interesting new city.
Alex
Senior Frontend Engineer
What I do
I work as one of the developers in our Tech team to provide the technology our Housekeepers and Operations team need to do their jobs, as well as building the app to help our customers find five star housekeepers!
Background
I moved to London 10 years ago after graduating with a degree in Social Work from Edinburgh. Before joining Housekeep, I was Deputy Head of Service for a Local Authority’s Social Care Services. I volunteer with local charities and was Chair of the Board of Directors of a Learning Disability charity for two years.
Ask me about…
Mental Health. Podcasts. Pop Psychology. Mobile Phones. Most Sports
Most hated chore
The dishes! I’m too tall for most sinks so my back is aching two minutes in!
What I’d rather be doing (than housework)
Watching sport (any sport) with friends.
Jack
Senior Software Engineer
What I do
I work in the New Services squad, writing the code which powers our tradespeople and specialist cleaning verticals.
Background
Prior to joining Housekeep, I was a software engineer at a travel startup, mainly focusing on payments. I originally studied French and German literature and lived in Paris for a year before training to be a software engineer in my mid-20s.
Ask me about...
Literature, yoga & software.
Most hated chore
Cleaning the sink!
What I’d rather be doing (than housework)
Sitting in a café, enjoying a new poetry book.
John
Junior Software Engineer
What I do
I’m part of the Tech Team, specifically the New Services vertical. I work on building technology that empowers our internal teams and gives our users the best experience possible. When issues arise, I aim to resolve them with sustainable solutions.
Background
I've worked in various roles within customer service, operations and account management, including I'm originally from the United States and moved to London 3 years ago with my wife, who came to study for her Master’s. Before joining Housekeep, I worked a range of jobs, including as an English teacher in Argentina and as a ski tech at a rental shop in the Rocky Mountains. This is my first role as a software engineer.
Ask me about...
Football, travelling & geography, and cooking.
Most hated chore
Without a doubt, cleaning the bathtub!
What I’d rather be doing (than housework)
Playing football! (At least when I’m not injured from playing.)
Georgie
Software Engineer
What I do
I work within the software team to help improve the experience of everyone who works with or on our platform. I do my best to fix problems and create features whilst constantly improving how I do so.
Background
Before launching myself into the world of software, I spent 7 years working in Film and TV. I loved that my two work days were never the same and I had to problem solve on the fly. However, I got bored of doing this in the rain. Working in software has all my favourite things about film, without being damp, so the switch has been a win all round.
Ask me about...
My dog, comic books, photography, mountains (in all regards - food, walks, snow sports), video games and tattoos.
Most hated chore
The awkward bits in the bathroom that are always yucky.
What I'd rather be doing (than housework)
Eating mountain food, specifically at the top of a mountain.
Daria
Product Manager
What I do
My goal is to make sure the team focuses most effort on the most meaningful improvements, and thus every customer’s interaction with Housekeep is smooth and efficient.
Background
I moved to London 12 years ago to get my MSc from LSE. My career began in a media startup, and since then I’ve worked with a wide variety of hardware and software startups. I’m one of the most curious people I know, so product management feels like a perfect job!
Ask me about...
Cognitive biases. European art museums. Ancient Greece. Managing curly hair.
Most hated chore
Vacuum cleaning, I think that vacuum is clean enough.
What I’d rather be doing (than housework)
Walking in Regents Park with an audiobook.
Henry
Digital Marketing Manager
What I do
I spend half of my time as a Marketing Exec, writing content for our website, running our social media accounts & building out partnerships – so we can get more customers & more Housekeepers. For the rest of the week, I'm a Team Lead in our Operations & Customer Service team. Here, I focus on improving our user comms & Help Centre, and helping my fab team deliver 5* customer service.
Background
Before Housekeep, I studied English at Queen Mary here in London, where I finished my studies with a dissertation on Kafka & the modern philosophical unease. I spent my holidays as a crew trainer at a fast food restaurant in my hometown of Stroud in the Cotswolds.
Ask me about...
Obscure house music, the E2 postcode area & where to go dancing this weekend.
Most hated chore
Where to begin…? I’ll go for the oven; nobody likes the oven.
What I’d rather be doing (than housework)
In good company, with good food and good conversation.
Georgina
Marketing Executive
What I do
I do all things content at Housekeep - from email campaigns and writing for our website to running our social media accounts and spreading the word about our Clean Dream Team. You may have even spotted me sharing cleaning tips in The Sun, Daily Express and Ideal Home!
Background
Before joining Housekeep, I studied psychology at the University of York, where I took a particular interest in consumer behaviour.
Ask me about...
Second-hand fashion, vintage labels and '90s dresses.
Most hated chore
The dishes - yuck!
What I’d rather be doing (than housework)
Shopping at the carboot.
Angus
Deputy Head of Support
What I do
I manage our customer service operation across all parts of our business both in London and Manila.
Background
I’ve always worked in customer service. Prior to joining Housekeep, I worked in a number of different roles at Sainsbury’s. My last role involved scaling a fulfilment centre from a team of 40 to 250.
Ask me about...
Nineties cars, history, photography and cameras.
Most hated chore
I’d give anything to never have to iron again.
What I’d rather be doing (than housework)
Exploring South East Asia
Sanni
Learning, Development & People Manager
What I do
I make sure our customer service & operations team deliver top notch quality to our customers and service providers through a lot of training & coaching.
Background
I've worked in various roles within customer service, operations and account management, including companies like Groupon and Laundrapp.
Ask me about...
Houseplants, coffee and good music.
Most hated chore
Changing bedding.
What I’d rather be doing (than housework)
Drinking coffee whilst listening to good music. Preferably outdoors.
Kriti
Operations Manager
What I do
My day consists of liasing with customers and Housekeepers and making the whole cleaning experience smooth for both of them.
Background
Before joining Housekeep I worked with Freauty which is an online platform that offers on demand beauty services. Before that I was working in India for a wealth management company.
Ask me about...
Travelling. Skincare.
Most hated chore
I actually love cleaning. Find it very therapeutic!
What I’d rather be doing (than housework)
Cooking a big meal for friends and family.
Mattia
Operations Manager
What I do
As part of the Recruitment Team, I welcome new Housekeepers on our platform, make sure they are all set to start with their customers, and ensure they have the best experience.
Background
I have a background in classical studies in Italy, but I worked in nursing most of my life.
Before joining the Team, I was a Housekeeper on the platform while studying English.
Ask me about...
Cycling, baking, Sci-Fi Literature and 3D printing
Most hated chore
Washing up dishes
What I'd rather be doing (than housework)
Learning new languages and making Tiramisù!
Janno
Program Manager
What I do
I help to drive a high-performance culture by developing and supporting our Housekeep support team. I support growth through coaching, mentoring, and initiatives that create a positive, productive environment, to ensure the team delivers nothing short of a great customer experience!
Background
Before joining Housekeep, I built my career in customer service across diverse sectors - including directory assistance, phone services, airlines, and even food delivery.
Ask me about
An album mix you can listen to while doing house chores!
Most hated chore
Dusting. I swear my shelves are running a dust subscription service.
What I’d rather be doing (than housework)
I love baking and going to the park with my dogs.
Emily
Senior Housekeeper & Operations Executive
What I do
I help look after our brilliant Housekeepers on the platform, ensuring they have everything they need throughout the day to provide fantastic service to our customers. Between liaising and problem-solving I help out the recruitment team to ensure we’re finding more and more exceptional Housekeepers to join us.
Background
I used to work in hospitality, bars, clubs and coffee shops after studying for my degree in Film and Television from the University of Reading. I’ve done some writing, some content creation and half wrote a podcast over lockdown.
Ask me about...
Pasta sauces. Ceramics. Dungeons and Dragons. How to make terrible coffee.
Most hated chore
The bins :(
What I’d rather be doing (than housework)
Beer and bands and board games
Jade
Senior Housekeeper & Operations Executive
What I do
I help find amazing Housekeepers to work with us and deliver 5-star cleans to all their customers. I'm here to support them with everything they need, from setting up their account, to managing their app on a day to day basis.
Background
I studied film production at university and have been writing short stories ever since, before joining Housekeep I worked in a cinema and have had other customer facing roles.
Ask me about...
Film and TV, Marvel and DC, Coffee and Tea. The rule of three.
Most hated chore
Dusting, there's just constant dust and when I try to wipe it up I just move it around...
What I’d rather be doing (than housework)
Paintballing or escaping a room, always followed by a nap.
Hasna
Senior Customer Service & Operations Executive
What I do
I'm here to answer any queries and resolve any issues you may have about your cleans. You may catch me in our deep and trade team to help get you booked in for our new services. I also work on the weekend as our customer service team is open Monday to Sunday to ensure our customers have round-the-clock service. So give me a shout out if you need assistance on the weekend!
Background
I've lived in London my whole life and graduated from Queen Mary University with a degree in Biomedical Engineering. I've been with Housekeeper since 2016 and it's amazing that I've been part of Housekeeps growth.
Ask me about...
Travelling and volunteering abroad
Most hated chore
Toilets....eww!
What I’d rather be doing (than housework)
Going for a walk or eating chocolate
Hannah
Senior Customer Service & Operations Executive
What I do
I'm here to help customers and Housekeepers with any questions or issues they may have. If there's a job clashing in your schedule, or you have a GDPR query, I'm your go-to person!
Background
Before I joined Housekeep in 2018, I studied Music and Media Management at the University of Gloucestershire. I've had a broad range of jobs over the years, and have even been a cleaner previously for a well-known short-break holiday company.
Ask me about...
Console gaming, theme parks, anything Disney-related, and my favourite band The Script
Most hated chore
Either cleaning the bath (lots of elbow grease required) or dusting (surfaces never stays dust-free for long enough)
What I'd rather be doing (than housework)
Playing a good game (video, board, or card) with my family, riding the best rollercoasters with my husband, or seeing The Script with my friends
Josef
Senior Customer Service & Operations Executive
What I do
I work within our specialist cleaning department to support our excellent cleaning teams, customers and commercial clients with their end-of-tenancy cleans, deep cleans and after-builders cleans
Background
I joined Housekeep in 2019. Before working at Housekeep, I studied Photography and have worked in a number of similar roles, primarily in the healthcare industry
Ask me about...
Frogs?
Most hated chore
Hanging out laundry
What I’d rather be doing (than housework)
Playing frisbee
Kevin
Senior Retention Specialist
What I do
I play a key role in reducing customer churn by delivering customer-led solutions. My role is to resolve challenges, foster strong relationships, and deliver brilliant customer service.
Background
I have over 9 years of experience in Customer Service, including more than 5 years specialising in customer retention.
Ask me about
Travel and anime.
Most hated chore
Doing the dishes
What I’d rather be doing (than housework)
Eat, sleep and TRAVEL!
Paul
Senior Retention Specialist
What I do
I work closely with our customers to understand their needs, resolve challenges, and make sure they receive a great customer experience.
Background
I’ve spent most of my time in customer service and retention, so I’m pretty good at listening, problem-solving, and keeping people happy.
Ask me about...
Anime - seriously, once I start talking about it, I might not stop.
Most hated chore
Laundry. The folding alone feels like a boss-level challenge.
What I’d rather be doing (than housework)
Exploring Japan on vacation - anime shops, ramen bowls, and cherry blossoms included.
Yosheeta
Commercial Sales & Business Executive
What I do
I’m your go-to person for all things handy! From handling trade enquiries and helping fix problems around your house, to turning quotes into reality - I make sure getting things done at home is as easy (and stress-free) as possible.
Background
Began my career in India working in content creation, then moved to the UK to continue my studies. Before joining Housekeep, I worked at Sky in sales, where I picked up lots of experience in customer engagement and communication.
Ask me about...
👻 Horror and thriller movie recommendations (the scarier, the better!)
Most hated chore
I hate doing the dishes.
What I’d rather be doing (than housework)
Travelling the world!
Alfa
Customer Service & Executive Operations
What I do
I’m part of the customer service team that supports customers with their booked cleans. I’ve recently joined the Housekeeper Recruitment team, where I conduct interviews and lead onboarding sessions to ensure we bring in the very best Housekeepers - so our customers can always be happy and satisfied with their cleans.
Background
I've spent 10 years in the customer service industry, including a few years in technical support. These experiences have really strengthened my skills and helped me provide even better support now that I’m with Housekeep.
Ask me about...
R&B music & Marvel!
Most hated chore
Toilets! 🤢
What I’d rather be doing (than housework)
Taking my sweet little girl on adventures to malls, playgrounds (indoor and outdoor), and anywhere she can have fun - though between us, I’m having just as much fun as she is!
Jessiline
Customer Service & Operations Executive
What I do
As a Customer Service & Operations Executive, my main role is supporting both customers and Housekeepers to ensure every clean goes as planned. You'll usually find me on the phone or live chat!
Background
I’ve built my career in customer service across a range of industries. I started as a receptionist in a busy restaurant, then moved into telecom as a sales consultant and support agent, handling postpaid plans and service queries. I later worked in online retail and telco support before joining Airbnb, where I managed VIP clients and complex bookings.
Ask me about...
Filipino food. Game of Thrones. House of the Dragon.
Most hated chore
Washing the dishes, especially plastic plates - getting the grease off is such a hassle.
What I’d rather be doing (than housework)
Sipping coffee while catching up on my favourite shows, or enjoying ramen with my family.
Jill
Customer Service & Operations Executive
What I do
I support the recruitment of top-quality Housekeepers on the platform, ensuring a smooth transition throughout the onboarding process. I also assist with account-related concerns, making sure Housekeepers are fully prepared for their first day of cleaning.
Background
I studied Education before transitioning into a career in customer support. Prior to joining Housekeep, I worked at Citibank as a Customer Service Analyst, where I developed strong skills in customer relations, issue resolution, and service delivery.
Ask me about...
History and Cafe recommendations.
Most hated chore
Doing the dishes!
What I’d rather be doing (than housework)
Enjoying a drink at a newly discovered cafe and sharing photos of it on my socials.
Jomel
Customer Service & Operations Executive
What I do
I ensure that homes across the UK stay clean and tidy by connecting customers with the best Housekeepers around!
Background
I’ve spent over 10 years working in customer care and operations, supporting teams and customers across various industries, resolving issues, and ensuring smooth processes from start to finish.
Ask me about
New movies, random trivia, or the best snacks for a lazy Sunday.
Most hated chore
Scrubbing the bathroom.
What I’d rather be doing (than housework)
Chilling with a good movie or experimenting in the kitchen.
Joshua
Customer Service & Operations Executive
What I do
Day to day, I respond to queries from both customers and Housekeepers via calls, chat, and email. I offer support to ensure that all cleans are set up for success.
Background
I've worked in customer service for over 6 years!
Ask me about...
Sports and Netflix.
Most hated chore
Washing dishes.
What I’d rather be doing (than housework)
Playing basketball and watching Netflix.
Jun
Customer Service & Operations Executive
What I do
I help make sure homes across London get cleaned smoothly and stress-free. My job is a mix of customer service and operations: I support customers with their bookings, help Housekeepers with any issues on the day, and fix problems quickly when things don’t go to plan.
Background
I’ve been in customer service for over 10 years now, and it’s definitely become my thing. Before joining Housekeep, I worked with different companies like Sprint, T-Mobile, and Airbnb, where I learned how much I enjoy helping people and solving problems. Funny thing is, I never really imagined myself working in customer service at first. I studied Electronics Engineering at the Technological University of the Philippines, but my sister, who was already in the industry for more than 10 years, inspired me to give it a try. And here I am, a decade later, still loving it.
Ask me about
RnB, sneakers, cars, anything about music
Most hated chore
I find cleaning the bathroom and dusting the most tiring chores. Bathrooms need a lot of scrubbing, and dusting feels endless because no matter how much you do, the dust always comes back. It’s like chasing something you can never completely catch!
What I’d rather be doing (than housework)
Kicking back with a cup of coffee and some smooth RnB, or getting lost in mobile games
John
Customer Service & Operations Executive
What I do
I support customers and Housekeepers at Housekeep – helping with cleaning schedules, resolving issues with cleaning quality, making sure jobs run smoothly, and building strong relationships between customers and Housekeepers.
Background
I’ve been working in customer support for over 5 years, supporting clients across different industries, including a US telco and a UK & European-based travel agency.
Ask me about...
Basics in fitness.
Most hated chore
Cleaning the bathroom!
What I’d rather be doing (than housework)
Lifting weights 🏋🏻
Margh
Customer Service & Operations Executive
What I do
I support our Housekeeper and Operations team by interviewing and selecting top-quality Housekeepers to join the platform. I also work closely with the Customer Service Team to ensure customers receive an excellent experience with their scheduled cleans.
Background
Before joining Housekeep, I worked in the telecom and e-commerce industries as part of a customer service escalation team, where I developed strong skills in customer relations, issue resolution, and service delivery.
Ask me about...
Documentaries and true crime.
Most hated chore
It has to be the dishes!
What I’d rather be doing (than housework)
Enjoying a weekend drink or going on nature trips with my motorcycle to unwind.
Radostina
Housekeeper & Operations Executive
What I do
I help match customers with brilliant Housekeepers - I do this by onboarding great cleaners onto the platform, and support them in becoming 5* Housekeepers. My role is about building their confidence, helping them grow, and making sure they feel supported every step of the way.
Background
Cleaning is truly a passion of mine - I used to work in almost all branches of the cleaning industry. Being a people person and seeing how this work is helping people actively is something that inspires me in my everyday work!
Ask me about...
What I'm currently reading.
Most hated chore
Cleaning the loo - ew!
What I’d rather be doing (than housework)
Curling up with a cuppa and a new book.
Raff
Retention Specialist
What I do
I work closely with customers to make sure their needs are met and their concerns are addressed. My role involves understanding what each customer values, finding solutions to problems, and creating a positive experience that builds trust and loyalty. I enjoy helping people feel heard and making sure they see the benefits of staying with our company.
Background
I have been working in sales and customer retention for nine years, helping customers with their concerns and making sure they have a smooth and positive experience. My goal is to provide support that makes every interaction easy and helpful.
Ask me about...
MMORPG games and anime.
Most hated chore
Laundry. No matter how many times I do it, folding clothes and keeping up with it never seems fun or rewarding.
What I’d rather be doing (than housework)
I would much rather be relaxing with a good anime series or spending time in an immersive MMORPG.
Lorraine
Customer Service & Operations Executive
What I do
I make sure cleans run smoothly, helping both customers and housekeepers get the best experience possible.
Background
Operations and customer support, with a knack for solving problems and keeping things organised.
Ask me about...
Housekeepers, scheduling, or how to keep things running even when it feels like chaos.
Most hated chore
Scrubbing the bathroom tiles.
What I’d rather be doing (than housework)
Taking my dog, Maverick, out, playing video games, and going for a run!
Rey
Customer Service & Operations Executive
What I do
My job is all about supporting both customers and Housekeepers, to ensure that every clean runs smoothly. I also work with our specialist cleaning and tradespeople team, helping customers book deep cleaning, end-of-tenancy cleaning, gardeners, electricians etc. I’m here to answer questions, solve problems, and support everyone so the job gets done right.
Background
Before joining Housekeep, I worked in customer service, where I spent my days solving problems and having conversations with customers. I’ve always been ready to help, listen, and understand. This experience taught me the importance of empathy, patience, and clear communication.
Ask me about...
DIY projects and party decorations.
Most hated chore
I really don't like folding the laundry!
What I’d rather be doing (than housework)
Cooking! I love preparing food for family and friends and trying out new budget-friendly recipes. And I secretly love sleeping too. Nothing beats a good rest.
Tyler
Customer Service & Operations Executive
What I do
I manage our customer accounts with multiple weekly cleaning schedules - I find them amazing Housekeepers, offer support and help deliver a great customer experience.
Background
Before joining Housekeep, I studied games technology at university and have previous experience in delivering great customer service.
Ask me about
Football, Video Games and Film (particularly Lord of the Rings and Star Wars!)
Most hated chore
Unpopular opinion, but I don’t hate any part of cleaning, I find it extremely satisfying!
What I’d rather be doing (than housework)
Watching Football or playing Video Games.
Virginia
Customer Service & Operations Executive
What I do
My role is all about supporting both our Housekeepers and Customers, making sure any problems get resolved as quickly as possible. You’ll often find me on the phone, helping to keep everything running smoothly.
Background
I’ve worked across various sectors including translation services, consultancy, events, retail, and aviation. Along the way, I’ve visited 25 countries and earned two university degrees.
Ask me about...
Restaurant recommendations. I'm a bit of a foodie - always on the lookout for hidden gems and local dishes to try.
Most hated chore
It will have to be oven cleaning!
What I’d rather be doing (than housework)
I’d rather be spending quality time with family and friends.
Walter
Customer Service & Operations Executive
What I do
I support customers and housekeepers with any concerns to make sure every clean runs smoothly. Whether it’s solving issues, rescheduling, or providing guidance, I’m here to help and ensure things go as planned.
Background
I have over 10 years’ experience in customer service, including time with Meta in the E-Commerce space before joining Housekeep.
Ask me about...
Anime (especially One Piece) and rock bands.
Most hated chore
Anything other than washing dishes!
What I’d rather be doing (than housework)
Binge-watching anime or out riding my motorcycle.
Wee
Customer Service & Operations Executive
What I do
I support both customers and Housekeepers by making sure their cleans go smoothly. I’m there for customers when they need support, and I guide Housekeepers so they can provide the best service possible. I also work with the Housekeeper Recruitment Team, running recruitment sessions, to onboard more amazing Housekeepers!
Background
Before joining Housekeep in 2024, I spent over 9 years in customer service, taking on roles in technical support, credit & collections, sales, retention, payroll advisor, financial representative, and quality assurance analyst. I’ve worn a lot of hats, all focused on helping people.
Ask me about
Travels and adventures
Most hated chore
General cleaning (luckily, my husband’s on that one; I’ll stick to doing the dishes 😅).
What I’d rather be doing (than housework)
Eating great food, laughing lots, enjoying life, and planning my next trip
Zanne
Customer Service & Operations Executive
What I do
Provide top-class support to customers and Housekeepers by addressing their concerns and resolving issues promptly.
Background
I have over a decade of hands-on customer service experience, supporting clients across financial, healthcare, and technical support sectors.
Ask me about...
Cooking, RnB music and a good TV series.
Most hated chore
Cleaning the bathroom - scrubbing tiles, toilets, tubs, and sinks takes a lot of effort and attention to detail.
What I’d rather be doing (than housework)
Watching a good TV series.
